FAQ
To our customers before ordering
Is international shipping available?
Yes, we offer international shipping. Please check the shipping details for rates and delivery times.
Additionally, please note that we do not ship to Japan.
How long will it take to deliver?
It takes about 3-10 business days to prepare for shipping.
It will be delivered in about 3-7 days after shipping.
It may vary depending on the destination and customs clearance.
Can I combine shipping for multiple items?
Yes, we can combine shipping for multiple items.
Do you offer a discount for bulk purchases?
We may offer a discount for bulk purchases. Please contact us with the details of the items you are interested in.
Is the item authentic?
Yes, all our items are 100% authentic. We carefully inspect and verify each item before listing it.
Can I return the item if I'm not satisfied?
As a general rule, returns are not accepted. However, we may consider accepting returns in cases where our company is at fault.
Can I change my shipping address after purchasing?
If you need to change the shipping address after purchase, it may be possible before shipping. Please contact us as soon as possible. Please note that the shipping address cannot be changed after the item has been shipped.
Additionally, if the provided address is incorrect or if the item is returned due to inability to receive it, we may hesitate to proceed with future transactions, so please understand.
Can I get a tracking number for my order?
Yes, we provide tracking numbers for all our shipments. We will send you the tracking number once the item has been shipped.
Are there any import duties or taxes?
Can you mark the item as a gift or declare a lower value?
You may not send goods as a gift or declare a lower price, as this is against international customs regulations.
Do you accept offers or negotiate prices?
We may consider reasonable offers for some items. Please feel free to contact us with your offer.
Can I pay in installments?
We currently do not offer payment in installments. Full payment is required at the time of purchase.
What payment methods do you accept?
We accept Shopify payment or PayPal. Please refer to the item listing for more information on payment options.
Can I get a discount if I use a specific payment method?
We do not offer discounts for using specific payment methods. All payment options have the same price.
Can I pre-order an item?
Pre-orders are available for selected items. Please check the item listing or contact us for more information.
How do I contact customer support if I have a problem?
If you have any questions or concerns, please contact us using the form on the Contact Us page. We will be happy to assist you.
Can I use a coupon or discount code?
If you have a valid coupon or discount code, you can apply it during the checkout process. Please note that some restrictions may apply.
To our customers after ordering
How can I track my order?
Once your order has shipped, we will provide a tracking number via email. You can track your package on the courier's website.
What should I do if my item arrives damaged?
If your item arrives damaged, please contact us within 7 day with photos of the damage. We will work with you to resolve the issue.
What should I do if my item is lost during shipping?
If your item is lost during shipping, please contact us. We will work with the shipping carrier to investigate the issue and provide a resolution.
However, if the item is lost despite being delivered to your address, it will be the buyer's responsibility.
My item is defective. What should I do?
If your item is defective, please contact us within 7 day with a description of the issue and any relevant photos. We will work with you to resolve the issue.
Can I change my payment method after placing an order?
If your order has not yet been processed, you may be able to change your payment method. Please contact us as soon as possible to make the necessary arrangements.
How do I report a problem with my order?
If you have any problems with your order, please contact us using the form on the Contact Us page. We are here to help.
Can I combine shipping for multiple items?
Combined shipping may be possible for certain items. Please contact us before making your purchase to discuss the options.
How long will it take for my item to arrive?
Estimated delivery times are provided in the item listing. Please note that delivery times may vary depending on factors such as customs processing and courier delays.
Can I pick up my item in person?
We do not offer direct handover of products within Japan. Additionally, we do not provide shipping services within Japan.
Will I have to pay customs fees or import taxes?
Depending on the customs regulations in your country, import duties or taxes may apply, and it's the buyer's responsibility to cover these charges.
We cannot provide information about the exact amount of taxes imposed upon importation, so please contact your local customs office for details.
Please note that if the package is refused due to customs duties or taxes, we may refrain from future transactions.
Can I cancel my order?
If your order has not yet been shipped, you may be able to cancel it. Please contact us as soon as possible to discuss your options.
Can I change my shipping address after placing an order?
If your order has not yet been shipped, you may be able to change your shipping address. Please contact us as soon as possible to make the necessary arrangements.
What should I do if my item is missing parts or accessories?
If your item is missing parts or accessories, please contact us within [7 day] with a description of what is missing. We will work with you to resolve the issue.
Can I add items to an existing order?
If your order has not yet been shipped, you may be able to add items to it. Please contact us as soon as possible to discuss your options.
Can I return an item if I changed my mind?
Returns due to customer preference are not accepted.
How do I get a refund?
If you are eligible for a refund, please contact us to initiate the refund process. We will provide you with instructions on how to proceed.
Can I request a custom order?
We may be able to accommodate custom orders for certain items. Please contact us with the details of your request, and we will let you know if we can fulfill it.
Can I get a VAT refund?
We currently do not offer VAT refunds. Please be aware that any applicable taxes or customs duties are the responsibility of the buyer.
Can I track my order history?
Yes, if you have an account with us, you can log in and view your order history. This allows you to track your past purchases and any associated details.
Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee order cancellation.