Refund policy

Pre-order items
Regarding pre-order items, we cannot guarantee your order.
Please understand that the ordered quantity may be reduced due to manufacturer shortages before making your purchase.
In the event of reduced sales quantity, we will process refunds for the reduced amount.

General Return Policy
As a general rule, we do not accept returns due to customer circumstances. However, returns or refunds may be considered in cases where our company is at fault.

Return Conditions
To be eligible for a return, your item must be:
-Unworn or unused
-With tags still attached
-In original packaging
-In the same condition as when you received it
-Accompanied by the receipt or proof of purchase

Return Process
If your return is accepted, we will send you a return shipping label along with instructions on how to ship the package and where to send it. We cannot accept items that are returned without prior return authorization.

Non-Returnable Items
The following items cannot be returned:
-Sale items
-Gift cards
-Perishable goods (such as food, flowers, plants)
-Custom orders (special orders or personalized items)
-Personal care products (such as beauty products)
-Hazardous materials, flammable liquids, or gases
If you have questions about a specific item, please contact us for clarification.

Return Address
The return address will be provided via email when your return is authorized.

Damaged or Incorrect Items
If you receive a defective, damaged or incorrect item, please contact us with photo evidence and a photo of the waybill.